166 Dong Van Cong Street, Shophouse building 315, Dong Van Cong Street, District 2, Ho Chi Minh City, Vietnam

The East Rose Dental’s Policies

At the heart of Rose Dental Concepts, philosophy is a commitment to excellence in dental care and in service. We continue to provide a beautiful and natural smile in a caring and comfortable environment for all of our patients without exception.

We are using the best material from Germany, Swiss such as DENTSPLY, ViVaDent, 3M… for Crowns made by CAD/CAM with 7- 15 years’ warranty certificate. Nobel Biocare, Straumann, Dentium Implant

You will have a totally satisfied and pleased with our team of highly trained dentists and world-class facilities and we provide our guarantee as our outstanding quality as below.

A. Porcelain crowns / Bridges – Porcelain veneers – Fillings

  • Warranty 2 years for the porcelain fused to metal crown/bridge (including crowns on implants).
  • Warranty 7 to 15 years for All-Ceramic Zirconia CAD/ CAM (nonmetallic) Crowns. (Including crowns on implant).
  • Warranty 5 year for the porcelain veneers.
  • Warranty 1 year for all kind of dentures, composite veneers & all kind of inlay, on lay
  • Warranty 1 year for High impacted acrylic bridge of All On 4
  • Warranty 6 months for the white filling, filling.
  • Implant fixture (Root): We apply Lifetime warranty certificate at our dental center for all kind of implant fixture systems

B. Terms and Conditions

One important condition for any dental treatment warranty is patients should have to visit us to recheck up, do teeth cleaning every 6 months.

The Guarantee might vary or be invalid in the following cases:

  • There is no warranty on a periodontal problem.
  • No warranty if patients smoke or resume smoking.
  • A general illness is present which has unfavorable effects on the chewing organ such as Endocrine diseases, cardiovascular disease, diabetes,….
  • Allergies and illnesses that were not disclosed properly before the dental procedures are performed.
  • Poor post and pre – procedure dental hygiene.
  • Damages caused by extreme stress (grinding at night, the grip of the teeth).
  • Patients have healing abutment or/and setting abutment or/and crown or denture, bridge or and any prosthetics..  done in another clinic not belong to The East Rose Dental (Old Rose Dental Clinic) system.
  • Patients do not have regular checkups and teeth cleaning every 6 months.
  • No warranty on bone grafting, sinus lift, membrane, gum grafting,  tissue grafting.

C. Refund Policies

  • Refund policies are applied only during the period of guarantee time. There is no refund for Out of this guarantee time.
  • No refund for any treatments which is not performed by our doctors at our clinic.
  • Implant: Redo another new implant or alternative treatment in which the total cost will be no more than the implant original ‘fees by The East Rose Dental (Old Rose Dental Clinic) or refund by money with not more than 80 % of the implant fee.
  • Bone grafting, sinus lift, mane brane, gum grafting, tissues grafting: No refund by money & no re-do the treatment or alternative treatment.
  • Prosthesis (crowns, bridges, dentures, veneer, inlay…): Redo the new prosthesis or alternative treatment in which the total cost will be no more than the original treatment ‘fees by The East Rose Dental (Old Rose Dental Clinic). No refund by money.
  • All the other treatments: Redo the same treatment or an alternative treatment which the total cost will be no more than the original treatment ‘fees by The East Rose Dental (Old Rose Dental Clinic). No refund by money.

In the case of a dispute, both patients and The East Rose Dental (Old Rose Dental Clinic) will have to solve the matter under the Vietnam laws and The East Rose Dental’s policies